Common questions

Two: the buyer and the seller. CORDIW LLC is the escrow agent — the neutral third party that holds the funds between them and disburses under the signed instructions. We are never a party to the underlying sale, and we do not represent either side.

Either party — the buyer or the seller. Whoever opens it enters the terms; the other party receives an email invitation to review and accept. The file does not become active until both parties have accepted the escrow instructions in writing.

You will create a login so you can see the status of the file, upload documents and receive notices. There is no charge for the account and no charge for a file that is never funded.

One thousand dollars. Below that the minimum fee makes escrow uneconomic for most people, and a card payment with buyer protection is usually the better tool.

Twenty-five million dollars per file. Above that we can still act, but the file goes through additional bank coordination and we will want a conversation first.

Domestic wire, international wire or ACH. Wire instructions are issued inside the file and by an officer on the phone. We never send changed banking details by email, and we will never ask for cryptocurrency, cash, gift cards or a payment app transfer.

A domestic wire is usually credited the same business day. International wires take one to three business days. ACH transfers are held until they clear, typically three to five business days — the seller is not authorised to ship before that.

In a segregated escrow trust account at a U.S. bank, in the name of the escrow trust rather than the company. It is not part of CORDIW LLC's operating funds and is not available to company creditors.

No. Interest on the trust account is not credited to individual files. Escrow accounts are a settlement mechanism, not a deposit product.

By wire or ACH to the account verified at the start of the file. We do not redirect a disbursement to a different account on an email request — a change requires the officer to verify it by phone with the party on the file.

Whatever the parties agree, from one to thirty days, fixed in the instructions before funding. If nobody specifies, our default is five business days from confirmed delivery.

Silence past the deadline is acceptance, and we disburse to the seller. Both parties receive reminders before the deadline passes.

The rejection must be in writing, inside the window, with a reason. Funds stay in trust. The buyer returns the item on the terms set in the instructions, and once the return is confirmed we refund the buyer less whatever fees the instructions assign to them.

Both may submit written evidence to the escrow officer. We apply the escrow instructions as written — we do not adjudicate who was more reasonable. If the instructions genuinely do not settle it, the matter goes to binding arbitration in Denver, Colorado, and funds remain in trust until an award or a joint written release.

Before funding, at any time by either party. After funding but before delivery, by joint written instruction, subject to the cancellation charge on the fee schedule. After delivery, only through the inspection and return process.

Tiered on the transaction value, with a $25 minimum, and published in full on the fee schedule. There are no account fees, monthly fees or hidden percentages taken from the disbursement.

Buyer, seller or split 50/50 — the parties choose, and the choice is written into the instructions and applied automatically at disbursement.

For individuals, a government-issued photo ID and proof that the funding account belongs to you. For companies, formation documents, an EIN, and identification for beneficial owners of 25% or more. Every named party is screened against OFAC and other watch lists.

The most common reasons are an asset class we do not hold, a party we could not verify, a funding account in someone else's name, or a jurisdiction we are not permitted to serve. If we decline, no fee is charged and any funds received are returned to their origin.

No. We settle in U.S. dollars only, and we do not accept crypto as a funding method or hold digital currency in escrow.